Finding good tenants can be easy, but keeping them may feel difficult, especially for landlords who do not invest too much in improving the functions and configurations of the property. If you want your business to flourish, you need to take care of your tenants. After all, they are your customers. They are your source of business. When you take good care of them, they may even recommend your properties to their family or friends looking for a place to stay.
Tenant care is an investment, but do not be too conscious about spending on improving your facilities. It will come back to you in ways you have not expected, or what many people call a return on investment (ROI).
Making your tenants comfortable in your property is much easier than it looks. You will have to put yourself in the shoes of the tenant. Ask yourself, “What do I look for in an apartment?” Let this guide question serve as your compass. Nevertheless, here are some of the things to keep in mind:
1. Make payments easier
There are some cases when payments are delayed, but there are some situations that delayed payments are caused by inefficiency on your end.
You may be collecting fees manually, and you have not come around at some point to get their payment. This stresses your tenants, and they may be thinking that they will be penalized for it. To avoid such problems, you may want to make payment easier. There are many ways to do it, such as bank transfers and payment gateways like PayPal.
2. Invest in home improvements
The space the tenants are renting is your main product. If your product is not good, your tenant may switch to another place. To keep this from happening, you must make sure that your place complements the needs and specifications of your tenants.
Repair what needs to be repaired. Fix what is broken. Replace what needs to be replaced. For one, if your tenants feel that it is too hot or too cold in their place, that may be a signal that you need to call a provider of HVAC services in Salt Lake City to look into the issue.
3. Add new facilities
Adding new facilities may help your tenants make their lives much easier. One simple thing that you can do is by adding vending machines on each floor.
If you have spare space and you have realized that a lot of your tenants are health buffs, a new gym is a practical recommendation. A restaurant or a café is something that you may want to add if you are looking into monetizing your extra space.
4. Always respond to them
Tenants feel comfortable when they know that they can always count on their landlords. As such, you have to make sure that you accommodate the requests, need, and queries of your tenants. Provide them with a hotline that they can call.
Making tenants feel comfortable may also mean securing business and loyalty. May the tips above help you with your efforts.